Subject: Dutch Language Test - Hemant Negi
From: Hemant Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 12:59:04 -0400

| | Foreign Language Screening Test

Name | Hemant Negi    /  (91) 9717271828    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,
I a sorry for the inconvenience as I can see the order id 9643039489 is already on the way for delivery from our side. And sir I really apologise from my side for the bad experience which you have faced from the courier team and I have taken a complaint and I will forward it through the concern team so you will get apologies from their side and I will assure you that the order will be deliver to you within 24 hrs.
Thanks,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
We are really sorry to hear about your concern as we can see that you are our prestigious customer so we apologise for the inconvenience.your order Id 9643039489 change request has been taken and your order will get picked from our delivery boy from the same address and the refund will get refunded to you within 24 to 48 hrs. And for colour change you need to place the order gain.and for the bad behaviour of our representative I really apologise from my side and i will share with this with the concerned team and they will ge back to you.
Thanks,
Team Amazon

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