Subject: Trainer Candidate - Ravi Ranjan
From: Ravi Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 12:34:01 -0400

| | Tech Support Test

Name | Ravi Ranjan
E-mail | [email-masked]
Phone Number | (+91) 7974179428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sec-126 India

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innovatiview India Pvt.Ltd. | Sr.Project Coordinator | 06/03/2019 to Current | 28000
Previous Employer 1 | STCS Pvt.Ltd. | Project Engineer | 2/01/2017 to 12/06/2017 | 13000
Previous Employer 2 | Bhavya Engineering Solution LLP | Project Coordinator | 1/07/2017 to 02/10/2018 | 16500

If Selected, how much time do you need to join? | 1 Month

Please briefly describe your work experience specifically in training?

Manage regular senior-level collaborative meetings between vendor and business, ensure there are metrics
across all needs to ensure performance management. Executive management status reporting across all relevant Vendor Management activities. Liaising with clients to identify and define project requirements, scope, and objectives.
Ensuring that clients’ needs are met as the project evolves. Issue all appropriate legal paperwork. Create and maintain comprehensive project documentation, plans and implement it.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | My last challenge was to complete product testing within a deadline that was very tight. I was able to keep the test cells running 24 hours a day by monitoring their status from my laptop at home and by asking team members on later shifts to stop by and make sure they could hear it running.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Active listening
Communication skills
How to show empathy
How to ask the right questions
How to build rapport
How to add value to customers and clients
Positive language
Positive problem-solving

What according to you makes you a good candidate for this position?

Determine your strengths.
Identify the company's needs.
Create your shortlist.
Write your pitch.
Practice your answer.
Respond confidently.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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