Subject: Trainer Candidate - Ruchi Kulshrestha
From: Ruchi Kulshrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 11:35:58 -0400

| | Tech Support Test

Name | Ruchi Kulshrestha
E-mail | [email-masked]
Phone Number | (091) 9079398074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shrafha hrd pvt ltd | Corporate trainer | | 51000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | I hold more than 15 years experience in training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Fulfilling your customer's needs is goid customer service and providing you customer a wow experience and giving them every opportunity to come back to you for more.
What according to you makes you a good candidate for this position? | Understanding the customers need by stepping in to other person's shoe and providing the best service along with championing the company's cause.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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