Subject: Trainer Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 11:15:51 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8288817175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCI | Officer-Trainer | Working | 26000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

Provide training  about communication, behaviour, Personality development, training need analysis, training and development, Process Training, learning and development, Soft skill.

Conduct training at various location - Hisar , Churu , Patna , Purnia , Ranchi , Varanasi.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The most difficult situation faced for training and managing the team at the time of pandemic  .
Audience was not prepared for the online training and working culture . So the standard of training got affect for a while.
New challenge occur for the people who were not aware of the online platform .
Train the people about online culture and Do follow as many time for clear the doubt and for the efficiently work

Training need analysis and content development as per requirement.
Evaluation of training have less accuracy.

Team management

New team members took time to understand the Organization culture.

Team was not able to move out work got freeze.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service as per the instructions and policy of the company.

Great is when keep in mind introduction and go out of the box . Finding new solution for work efficiently and easy.

What according to you makes you a good candidate for this position?

Experience in working training environment  in 3 year.
management and also having good technical knowledge which make me stand out of the queue.
Smart working style and ready take challenge.
Can also work in cross functionally.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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