Subject: Spanish Language Test - Sohail Ahmed Siddiqui
From: Sohail Ahmed Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 11:05:08 -0400

| | Foreign Language Screening Test

Name | Sohail Ahmed Siddiqui    /  (99905) 45828    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
I am Sohail Ahmed, the customer support associate

Thank you for writing to us.

We are sorry for your inconvenience,
We checked your order and you shall receive your order by 5.PM tomorrow
and we are apologize for the misbehavior from our team and the rudeness of our team will be considered

Thank you for helping us improve our service and your trust in us

Please feel free to writing us for any further assistance

Thank you
Sohail Ahmed
Customer support associate

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
I am Sohail Ahmed, the customer support associate

Thank you for writing to us.

We are sorry for your inconvenience,
We checked your order and you shall receive your order by 5.PM tomorrow
and we are apologize for the misbehavior from our team and the rudeness of our team will be considered

Thank you for helping us improve our service and your trust in us

Please feel free to writing us for any further assistance

Thank you
Sohail Ahmed
Customer support associate

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