Subject: Trainer Candidate - sivasubramaniyan s
From: sivasubramaniyan s <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 10:28:08 -0400

| | Tech Support Test

Name | sivasubramaniyan s
E-mail | [email-masked]
Phone Number | (91) 9080025209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | chennai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | amazon | associate | still working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 35 days
Please briefly describe your work experience specifically in training? | worked as skill trainer in kerala  in 2016 to 2017 and currently working innamazon as product associate
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In amazon 2019 while supporting project we had an issue in handling false production count due to tool issue while updated the latest version. while handling that communicated totally with the entire team along with my managers and virtual perspection team finally gotvthe solution and cope up things what is feasible. We invoke the procedure in a concrete way and finally achieved our bucket list.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service doing regular work in punctual of achieving customers needs

Great service is providing solutions to customer in difficult times.

What according to you makes you a good candidate for this position? | Maturity to maintain team and flexible with team members. Hardwork is a key  and smartwork of self learning in a fastvpaced environment
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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