Subject: Trainer Candidate - Kushboo Kumari
From: Kushboo Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 10:13:32 -0400

| | Tech Support Test

Name | Kushboo Kumari
E-mail | [email-masked]
Phone Number | (91) 9674621028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Godrej and Boyce | Soft skill trainer | February 3 | 18645
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Used to train field technician and back office staff for soft skill, prepare different modules and conduct classroom training and workshops. Even travel to different cities and small towns for csat score and give training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Many technicians were uneducated and have to go to ground level and to small towns to give soft skill and make them understand the importance of soft skill
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer will give u a good feedback but a great customer will shows the fault and gives honest feedback so that we can improve our service as well as our products.
What according to you makes you a good candidate for this position? | A good Lerner as well as a smart thinker and one who has potential to grow and learn
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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