Subject: Arabic Language Test - Sajid Akhtar
From: Sajid Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 10:13:01 -0400

| | Foreign Language Screening Test

Name | Sajid Akhtar    /  (+91) 9807061543    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all we are very sorry for the hurt you feel, we do not expect any of our employee to misbehave with any customer. We apologise on the behalf of our delivery boy and as well as I filing a complaint on your behalf. Our administration team will find out the guy and  will take disciplinary action against him. Let me check the status of your order, if it is in your city we assure you that your order will be at your door as soon as possible. Please wait for 24 hour.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
First of all we ask your pardon for misbehaviour of our team member with you, which we do not expect from any of our members. Please mention the time and date of incident that we can take disciplinary action against the guy. I am filing your order to exchange and the order will be picked up on 26 March 2021. Once again we apologise you for the misbehaviour of our team member.
Thanks & Regards

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