Subject: Trainer Candidate - Sushma Jaiswal
From: Sushma Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 09:44:42 -0400

| | Tech Support Test

Name | Sushma Jaiswal
E-mail | [email-masked]
Phone Number | (0120) 8860051485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mphasis | VNA TRAINER | Still working | 50000
Previous Employer 1 | Genpact | VNA TRAINER | June 2018 | 35000
Previous Employer 2 | Hcl | AD specialist | 2016 | 30000

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | More than 3 years as voice and accent trainer
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Trainees feel softskills training in not required
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service meets expectations, and great customer service exceeds expectations.
What according to you makes you a good candidate for this position? | Always ready to adapt to new environment and will to accept chally
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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