Subject: German Language Test - Ramandeep Kaur
From: Ramandeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 08:24:37 -0400

| | Foreign Language Screening Test

Name | Ramandeep Kaur    /  (91) 9773936480    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting team Babyshop.

We regret for the inconvenience and delay caused.

Please note the below mentioned order is with courier partner and the product will get delivered within next 24 hours.

We value your association and assure you on our commitment to serve you better.

Regards
Team Babyshop
9643039489

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Thank you for contacting team Babyshop.

We regret for the inconvenience caused.

Please note that below mentioned order will be exchanged within next 24 hrs and our courier partner will be at your doorstep to pickup your returnable parcel.

We value your association and assure you on our commitment to serve you better.

Regards
Team Babyshop
9643039489

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