Subject: Spanish Language Test - Shiva Prasad
From: Shiva Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 05:54:45 -0400

| | Foreign Language Screening Test

Name | Shiva Prasad    /  (916) 0930991    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

I apologize for your inconvenience I will check with my delivery team and will update you shortly  why courier has been late and I will take necessary precautions for next time not to get late.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

May I have that order details which you have ordered for and I will check the details if it matches to the order I will exchange the product within 3 working days and I apologize for your inconvenience will check with my support team why they have done this things and I will make sure It will not be done for next time.
Thank you

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