Subject: Re: Troubleshooting Flow Chart Trail
From: ANUPAM TIWARI <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 25 Mar 2021 01:49:09 -0700 (MST)

Hi Pritish, 
As per our discussion, will possibly use templates hence forth. 

Thanks, 

Best Regards, 
Anupam 

From: "Pritish Nandi" <[email-masked]> 
To: "anupam tiwari" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, March 25, 2021 1:05:36 PM 
Subject: Troubleshooting Flow Chart Trail 

Hi Anupam, 

As discussed on call, please follow the troubleshooting steps which are shared on a doc template with you on every tickets where troubleshooting is applicable. 

This does not limit to Phone calls, Chats or Email tickets. 

This is the third time I have asked you to follow it and also advised how to do it. Please treat this urgent and I would definately like to review your tickets for the case note format and if troubleshooting followed 
as per the troubleshooting guide. 

This has to be implemented asap. 

Regards, 
Pritish Nandi