Subject: Dutch Language Test - Md Aman
From: Md Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 03:35:14 -0400

| | Foreign Language Screening Test

Name | Md Aman    /  (91) 8630601565    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am

I really apologize for the inconvenience that has caused to you.I have escalated your case to the concerned team and we will definitely help you out.
We will try to deliver your order within next 24 hours and investigate about that incident and raise a complaint on the courier team executive who were shouting on you and regarding their misbehaviour.
You will definitely receive an apology from that courier guy and compensation for the inconvenience.
Thanks & Regards
Md Aman
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Ma'am

I really apologize for the inconvenience that has caused to you.We Will check your order summary to better understand the situation and issue which had happened and definitely take an action against the support team if they misbehave to you.
We will try to exchange your ordered item otherwise give you compensation for that as we don't want to break your trust with us.
You will definitely receive an apology mail from the support team if they misbehave to you and this issue will be rectify within next 24 hours.

Thanks & Regards
Md Aman
Babyshop team

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