Subject: Arabic Language Test - Faheem Iqbal
From: Faheem Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 03:01:46 -0400

| | Foreign Language Screening Test

Name | Faheem Iqbal    /  (+91) 7006402886    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We're sorry for the delay and inconvenience and we apologise for the same. We'll look into the matter in a serious manner as for us, our customers are the first priority. We will do our best to deliver your order as soon as possible.
Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We are extremely sorry for the inconvenience caused. Although, our support team is very cooperative and not rude, we still apologise on their behalf if their behaviour wasn't as pleasant as it should be. You'll be soon receiving an apology from our support team also. As far as your order is concerned, it will be exchanged as per our policy.
Regards,
Team Babyshop

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