Subject: German Language Test - Mohit Padiyar
From: Mohit Padiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 15:34:25 -0400

| | Foreign Language Screening Test

Name | Mohit Padiyar    /  (110096) 7302515603**9068761606    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are very sorry that you did not receive your product (9643039489) on time. The demand for this product truly exceeded our expectations, leaving our stock depleted.

Recently, we have received a new shipment of this product. Because of that our delivery team informing you that they cannot deliver the product on Thursday. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. We will take action against that delivery person for their misbehave.

Along with your order, we also include a coupon for $10 off your next order. You can also find a tracking number for your order at the bottom of this email to track your current order. Again, we’re so sorry for this delay and the inconvenience. Please let me know if you have any other concerns or questions.

Product tracking Id:- 12345.

Regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for contacting us for your concern about the received product(9643039489). We are sorry that you received a different colour trouser. We also apologize for any inconvenience caused you by our support team.

We have shipped you a new blue colour trouser, which should arrive within 2-5 days. We’ve also included a pre-labelled box for you to return the different colour trouser you have received, Once you have received the replacement.

We’re also sending a $20 coupon for your next purchase to make up for the inconvenience. We are sorry that you received a different colour trouser. We look forward to providing a better experience for you. Thanks again for bringing this issue to our attention, and please do not hesitate to contact us directly with any other concerns you may have.

Regards,
Amazon Team

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