Subject: German Language Test - Amaninder Singh
From: Amaninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 12:54:37 -0400

| | Foreign Language Screening Test

Name | Amaninder Singh    /  (91) 9872420406    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We apologies for the inconvenience and delay in delivery of product.
We ensure you to deliver your product within 24 hours by taking it on high priority.

After checking all the matter we will take strict action against the delivery management for rude behavior.

Since you are our valued customer we ensure appropriate actions to be taken and take care of your delivery.

Thanks and regards,
Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologies for the inconvenience and take appropriate actions for the wrong delivery of product.

We ensure you that you will get the correct color of your choice within time frame .

Since you are our valued customer , we will escalate the matter to higher management regarding the support team and apologies on the behalf of our support team.

Thanks and regards,
Babyshop Team

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