Subject: Spanish Language Test - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 08:40:30 -0400

| | Foreign Language Screening Test

Name | Vikash Kumar    /  (+91) +919350008321    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello  xxx,

In reference to your order no.9643039489 placed on 19/03/2021.  Going through your complaint and the inconvenience you have been through we sincerely apologize for the inconvenience that has been caused. Our escalation team is taking care of complaint and we will get it resolved as soon as possible, any updates we will keep you updated and we will try to expedite your order and will try to deliver your product as soon as possible.

Thanks and Regards
Vikash kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello  xxx,

In reference to your order no.9643039489 placed on 21/03/2021.  Going through your complaint and the inconvenience you have been through we sincerely apologize for the inconvenience that has been caused. Our escalation team is taking care of complaint and we will get it resolved as soon as possible, any updates we will keep you updated and we will try to provide you the color of the product of your choice  and will try to deliver your product as soon as possible.

Thanks and Regards
Full Name

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