Subject: Dutch Language Test - Md Jawed Akhtar
From: Md Jawed Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 07:07:16 -0400

| | Foreign Language Screening Test

Name | Md Jawed Akhtar    /  (+91) 8797803044    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am sorry to hear that you are disappointed with the service. I had love to help where I can and pass along your suggestions to our team, but I need just a bit more information before doing.
I understand how it can be frustrating to purchase a product  and not have it meet your expectations, so hopefully, we can get this sorted out for you.
Thank your for your business
Javed Akhtar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are sorry to hear you hated the product.It is our intention to give good service.But you got into issue.I have raised your issue to our team.
I hope you’ll consider giving us another chance.
We want you keep that product and we will deliver the right product as soon as possible
Thank you for your business
Javed Akhtar

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