Subject: Dutch Language Test - Gurdhian Singh
From: Gurdhian Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 06:16:19 -0400

| | Foreign Language Screening Test

Name | Gurdhian Singh    /  (143114) 8427501851    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, we apologize for the inconvenience you have faced unnecessarily. I want to convey you that I have made contact to delivery team regarding to your purchasing Id no and I found that your parcel is on the way to reach you. We feel sorry for the mannerless responding to you by our executives. We will strictly act against them and will try our best to provide you best quality services.

Babyshop pvt. Ltd.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, we heartly sorry for the unprofessional service held to you and we will act against the representatives who talked you mannerless way. I am arranging a query solving call for your purchasing I'd,. I request you to pic the call and discuss your problem clearly. We will try best to provide solution for your queries.

Babyshop Pvt. Ltd.

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