Subject: Spanish Language Test - Upesh .
From: Upesh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 05:53:15 -0400

| | Foreign Language Screening Test

Name | Upesh .    /  (+91) 9899394365    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are very sorry for the inconvenience this may have caused you. I would like to jnform you that according to our policy the delivery time frame is 2-3 working days. If you have not received the order then I will definitely escilate this isssue to my Managing department myself. I request you please allow us some time and will get back to you as soon as possible.

Thanks and Regards
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I really sorry for the inconvenience this may have caused you. In order to get the fastest resolution i must request you that please send the pictures of trouser on our email address
[email-masked]

As soon as we get the picture, we will investigate it and will get back to you as soon as possible.

Please be informed that customer satisfaction is our first priority and and we have zero tolerance policy for this kind of behaviour.

Please forward the pictures and we will get back to you within 48-72 working hours.

Thanks and Regards
Name

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