Subject: Arabic Language Test - abdullah ali
From: abdullah ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 04:16:44 -0400

| | Foreign Language Screening Test

Name | abdullah ali    /  (91) 9810915617    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
We got your complaint by email.
Firstly I apologize for the delay in delivery to you. Never get such in the future.
In the shortest time, I try to deliver your request to a specific place.
We are grieved because of what happened by one of the delivery guy bad manners and bad handling, and this thing is never expected from us. We apologize a thousand times for this thing especially and I am sure you will not meet this complaint again.
We offer you a special discount on this product of five percent and we always offer on valuable products.
Finally: Thank you for contacting us and we wish pleasure with good future.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
We got your complaint by email.
Firstly I apologize for the exchange of the requested product from another product. We take action shortly for whoever does this and I apologize for the delay in delivery to you. Never get such in the future.
In the shortest time, I try to deliver your specific order request to a specific place.
We are grieved because of what happened by one of the support guy bad manners and bad handling, and this thing is never expected from us. We apologize a thousand times for this thing especially and I am sure you will not meet this complaint again.
We offer you a special discount on this product of five percent and we always offer on valuable products.
Finally: Thank you for contacting us and we wish pleasure with good future.

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