Subject: New Reply Received - Splash - Report of issues with Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 03:17:00 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Splash - Report of issues with Virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Greg
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Apologies for the delay,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Yes we are experiencing some issues with the Virtual Platform in our main group fitness room and our cycle studio.
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<b><span style="font-size:11.0pt;mso-fareast-language:EN-US">Main Group Fitness Room</span></b><span style="font-size:11.0pt;mso-fareast-language:EN-US">:
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">The Projector and Screen turns on randomly at different times. A Video is attached showing the screen and projector turning on when members are coming in for a live class.</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">As requested Greg below is the screens shot of the automation setup on the on the Virtual Platform for the Main group fitness room.</span></div>
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<span style="font-size:11.0pt;mso-fareast-language:EN-US"><img width="487" height="483" style="width:5.0729in;height:5.0312in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg0ODMxNjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.lmD5_5rpw-Rr0ilntPfollZ50Sv8shYG6tuJ7EM3WZE"></span><span style="font-size:11.0pt;mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><b><span style="font-size:11.0pt;mso-fareast-language:EN-US">Cycle Studio:
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">The scheduling system is still not working. Below is a screenshot of Cycle studio scheduler showing last sync was 2months ago.
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Our IT department has confirmed all connections and IP address.
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<span style="font-size:11.0pt;mso-fareast-language:EN-US"><img width="498" height="342" style="width:5.1875in;height:3.5625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg0ODMxNjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4FeP5E_o2yRwF_MYl4HDshysD7L4bQGYOQ1vT77L6EM"></span><span style="font-size:11.0pt;mso-fareast-language:EN-US"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'>Kind Regards,</span></div>
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<img width="178" height="126" style="width:1.8541in;height:1.3125in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg0ODMxNjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.CUqz_sYFnKmVHLOxQWTLgW6sDx2LrgQ3DTBzE7citWQ" align="left"><b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'>Toa
 Su’a<span style="color:#1F497D"> <br>
</span>Health Club Services Coordinator<span style="color:#1F497D"></span></span></b>
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<b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>Splash Aqua Park and Leisure Centre</span></b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>      
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60 Central Park Avenue<br>
Craigieburn Victoria 3064<br>
<b>Phone</b> 9356 6800  <br>
<b>Email </b></span><span style="font-size:11.0pt"><a href="mailto:[email-masked]" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue'>[email-masked]</span></b></a></span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'><br>
<b>Web</b></span><span style='font-size:8.0pt;font-family:"Times New Roman",serif;color:black'>
</span><span style="font-size:11.0pt"><a href="http://splash.hume.vic.gov.au/" title="http://www.hume.vic.gov.au/" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#999999'>splash.hume.vic.gov.au</span></b></a></span><span lang="EN-US" style='font-size:8.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<div>From:<span lang="EN-US" style="font-size:11.0pt"> Greg Cartagena &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 23 March 2021 2:44 PM<br>
<b>To:</b> Toa Su'a &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> Tyler Adams &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;<br>
<b>Subject:</b> Splash - Report of issues with Virtual</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Toa,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">I received a text message from Paul Smith to say that you were having a problem with Virtual, but did not mentioned details.
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">I have included LMI support in this email to pick up with you and assist. If you can provide a description of the problem and provide date and time of instances that occurred it will be helpful
 to check at the cause from our end. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">We look forward to hearing back from you in order to better assist in identifying the cause and resolving the problem.
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | </span><span style="color:black"><a href="http://www.lesmills.com.au" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:purple'>www.lesmills.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'> </span>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>[email-masked]</span></a><span style="font-size:11.0pt"></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>link
 to our FAQ's</span></b></a><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'></span></b>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
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<span style="color:black"><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span>
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<div class="MsoNormal" style="background:white"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
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<span style="color:black"><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Wednesday 9:00am – 5:00pm
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36088483164'>20210312_070439.mp4</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397