Subject: French Language Test - Sanchit Nagpal
From: Sanchit Nagpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 16:40:35 -0400

| | Foreign Language Screening Test

Name | Sanchit Nagpal    /  (+91) 99588 60184    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there!

We have reviewed your order id 9643039489 and would like to sincerely apologize for all the inconvenience you had to face.

We strive to make our services as efficient as possible and encourage our employees to treat customers in the most respectful manner. We are therefore, saddened to hear the treatment you received by our employees.

Rest assured,  your issue and demands have been forwarded to the respective team where it will be dealt with utmost diligence. We will do everything we can to restore your trust in our services.

Regarding your package, we have prioritised your order and it will reach you within the next 24 to 72 hours.

We are grateful to be of service to you and are thankful for your feedback.

Regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello (customer name) !

We have examined your order with the id 9643039489. We are appalled by the demeanor of our support team for being impudent in any way. We have advanced your grievances and demands to the corresponding team and we promise that this incident will be pondered over sternly.

We will further, earnestly investigate any sort of dubiety related to your order and colour. We will, in any case, try to exchange the trousers and get you the colour of your choosing in the next three business days.

We are again highly remorseful of any unpleasant experience you encountered using our services. We value and respect our customers and their feedback immensely. Thankyou for sharing yours.

Regards,
Babyshop Team.

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