Subject: German Language Test - Gangmei Gaingam
From: Gangmei Gaingam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 11:17:35 -0400

| | Foreign Language Screening Test

Name | Gangmei Gaingam    /  (91) 7048934119    / [email-masked]
Whats your first language | German
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hi, I understand how frustrating it might have been for you. Please allow me to look into the matter for you and I will come up with a solution meanwhile thank you for your patience.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi, I am sorry to hear about the inconvenience. I will look into the matter and come up with a solution. I sincerely appriciate your imense patience. I have been in a similar situation and I truely understand your problem. Please be assured that everything will be fine as we value our customer and your satisfaction is our priority.

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