Subject: Arabic Language Test - Oduri Rushikesh
From: Oduri Rushikesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 10:35:55 -0400

| | Foreign Language Screening Test

Name | Oduri Rushikesh    /  (91) 7995118543    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are so sorry for the inconvenience caused to you .
We always deliver the product on time to our customers
and I am sorry on behalf of our previous agent who is rude to you
We will take this feed back and our team will take an action on our agent
Kindly trust us we will put our maximum efforts and try to deliver your order as early as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

As I can check the above query
We always give the best service to our customers but we  are so sorry to deliver you the wrong item on behalf of our seller
We trust that you might receive a wrong item
Kindly accept our apology
We will try our best to not repeat this issue again.

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