Subject: Transcript of Tuesday, March 23rd, 2021, 11:57:31 am. Operator: Vincent. Visitor: Mila Bulba
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Date: Tue, 23 Mar 2021 08:08:38 -0400

Chat transcript

	
		
			Name: Mila Bulba
		
			E-mail (optional): [email-masked]

	
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	Vincent Tue, 03/23/21 11:57:31 am UTC
	
		Hello! How may I help you?

	Mila Bulba 11:57:49 am
	
		Hello! Looking for a trip to Spain

	Vincent 11:58:14 am
	
		Hi Mila, sure may I ask how many guests are you traveling with?

	Mila Bulba 11:58:48 am
	
		just 2 of us

	Vincent 11:59:03 am
	
		Great, do you have any dates in mind?

	Mila Bulba 11:59:56 am
	
		Well, we were hoping this July, but not sure because of Covid
	
		any suggestions?

	Vincent 12:00:46 pm
	
		Okay, let me raise a request on your behalf and one of our travel expert will assist you further
	
		However, may I ask from where are you traveling?

	Mila Bulba 12:01:10 pm
	
		JFK
	
		are you including flights too?

	Vincent 12:02:04 pm
	
		Okay, any activities/interests?
	
		Our speciality is the land portion of a trip, so we are unable to book flights to and from Europe. We are happy to take care of flights within Europe as part of your trip package, although we are generally unable to use your miles or points for these bookings. If you would like some help or tips, we can give advice about finding flights to and within Europe.

	Mila Bulba 12:02:43 pm
	
		we are foodies, but also don't mind walking and sightseeing
	
		no worries, we can book ourselves

	Vincent 12:03:21 pm
	
		Sounds great, and I have forwarded your request to our travel expert and soon someone will get back to you with a quote.
	
		Is there anything else I can help you with?

	Mila Bulba 12:04:21 pm
	
		Yes, could you please let me know if this is a small group tour or a private (just for us)

	Vincent 12:04:50 pm
	
		Okay, let me explain this to you it depends on you how you want it

	Mila Bulba 12:05:04 pm
	
		we basically don't mind both options, but, you know, this Covid... In case there are a lot of people in a group might be not really comfortable

	Vincent 12:05:43 pm
	
		Okay that is noted
	
		Is there anything else I can help you with?

	Mila Bulba 12:06:19 pm
	
		Sorry, I didn't understand how many people are in a group

	Vincent 12:07:29 pm
	
		Okay, there will be no group and it will be customized booking for you 2
	
		Can I help you with anything else?

	Mila Bulba 12:08:22 pm
	
		thanks, I'm fine

	Vincent 12:08:34 pm
	
		It was nice talking to you. Have a great day, goodbye!

	System 12:08:37 pm
	
		Vincent archived the chat

	11m 6s

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