Subject: Arabic Language Test - Mohammed Asharaf
From: Mohammed Asharaf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 05:19:31 -0400

| | Foreign Language Screening Test

Name | Mohammed Asharaf    /  (+91) 9745430261    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir /madam
We deeply regreted to inconvenience of your situation and faced problems.
We will strongly take actions and do the proper ways to ensure your complaints.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Madam / sir

Sorry, we deeply apologise to you in the issue which faced in parcel by changing the color of products.
We will check our customer cares quality and ensure all types of this problems . Our customer care will contact you soon and you can replace it soon.
Thank you

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