Subject: Portuguese Language Test - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 13:36:03 -0400

| | Foreign Language Screening Test

Name | Rahul Yadav    /  (91) 8826685771    / [email-masked]
Whats your first language | Portuguese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear x,

We have received your complain for the delay in the delivery of goods for which order was placed with ID:-9643039489, we are really sorry that you had to face some inconvenience on our account.We&#039;re experiencing a higher than usual demand this month and due to nationwide farmer agitation in hard covid times your order was unfortunately impacted by a delay. We can only ask for your understanding, and we are doing everything we can to get your much needed delivery to you as soon as possible.
Again, I apologize for the delay and appreciate your understandings. Thank you for being an amazing, Earth-championing member of the babyshop.com community!

Rahul,your Babyshop.com Guide.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear x,
Rahul here,your personal Babyshop.com Guide, I wanted to reach out on behalf of the team here of Babyshop.com to sincerely apologize.I understand how upset you must have been when you discovered that our shipping office sent you the wrong order,please accept my sincere apologies for that error.
After investigating what caused the mistake,I found that we have two same name in our customer files,Hence the shipping office mistakenly sent you the other order.To ensure that we donot repeat this error, we introduced the new policy to include full first and last names on all paperwork and double check the account numbers, And we also investigating in the matter of unprofessional attitude by our support team and we promise you to take strict actions as per the company&#039;s policy.

To further show how much we appreciate you making the choice to shop greener with Babyshop.com,please accept this Disco code(LESS40%) with your next order, by using it Get 40% OFF on your next order.

Again, I apologize for the inconvenience caused to you on our account. Thankuu for being an amazing, Earth-championing member of the Babyshop.com community!

Rahul,Your Babyshop.com Guide!

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