Subject: Re: Missed Chat COLO
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Mon, 22 Mar 2021 05:59:50 -0700 (MST)

Hi Ma'am, 

This is noted. He has an off today also he is doing night shift these days. 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Monday, March 22, 2021 6:28:33 PM 
Subject: Re: Missed Chat COLO 

He needs to penalised with 2000 for these 

Sent from my iPhone 

On 22 Mar 2021, at 18:28, Deeksha Dadu <[email-masked]> wrote: 

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Get him to me 

Sent from my iPhone 

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On 22 Mar 2021, at 18:26, Ashish Dabral <[email-masked]> wrote: 

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Hi Ma'am, 

Harsh Sharma is responsible for these chats. 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, March 22, 2021 5:21:24 PM 
Subject: Re: Missed Chat COLO 

Ashish who was responsible for this? 

Sent from my iPhone 

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On 22 Mar 2021, at 17:15, Pritish Nandi <[email-masked]> wrote: 

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Hi Ashish, 

Just to update you there are 5 missed chats on colo on Saturday. I am not sure who was available but they were surely not logged in. 

These would not come in the audit report if the agent does not check the tickets sections of the Livechat. 

<17404986.45499999> 

Regards, 
Pritish Nandi 

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