Subject: Re: Missed Chat COLO
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 22 Mar 2021 12:58:33 +0000

He needs to penalised with 2000 for these

Sent from my iPhone

On 22 Mar 2021, at 18:28, Deeksha Dadu <[email-masked]> wrote:

 Get him to me

Sent from my iPhone

On 22 Mar 2021, at 18:26, Ashish Dabral <[email-masked]> wrote:

Hi Ma'am,

Harsh Sharma is responsible for these chats.

Regards,
Ashish Dabral

________________________________
From: "Deeksha" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Sent: Monday, March 22, 2021 5:21:24 PM
Subject: Re: Missed Chat COLO

Ashish who was responsible for this?

Sent from my iPhone

On 22 Mar 2021, at 17:15, Pritish Nandi <[email-masked]> wrote:

Hi Ashish,

Just to update you there are 5 missed chats on colo on Saturday. I am not sure who was available but they were surely not logged in.

These would not come in the audit report if the agent does not check the tickets sections of the Livechat.

<17404986.45499999>

Regards,
Pritish Nandi