Subject: Missed Chat COLO
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 22 Mar 2021 04:44:58 -0700 (MST)

Hi Ashish, 

Just to update you there are 5 missed chats on colo on Saturday. I am not sure who was available but they were surely not logged in. 

These would not come in the audit report if the agent does not check the tickets sections of the Livechat. 

Regards, 
Pritish Nandi