Subject: German Language Test - HARSHITA SHARAN SRIVASTAVA
From: HARSHITA SHARAN SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 07:33:42 -0400

| | Foreign Language Screening Test

Name | HARSHITA SHARAN SRIVASTAVA    /  (+91) 8287022546    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ma'am,

Thanks for reaching out to us. We are really sorry for the inconvenience caused to you. we are committed in delivering utmost customer satisfaction. As per the details mentioned by you, I understand that there has been a delay in delivery of the order id: 9643039489 . I have checked with the courier partner and  I assure you that your order will be delivered in next 24 hours. Moreover, we understand your concern but we will not be able to compensate you for the inconvenience but we promise to get the order delivered asap. Ma'am we request you to please cooperate with us for quick delivery of your order.

Thanks
Customer Support Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ma'am,

Thanks for reaching out to us. We are really sorry for the inconvenience caused to you. We are committed in delivering utmost customer satisfaction. As per the details mentioned by you, I understand that there has been an issue with your order id: 9643039489 . If you wish to exchange your product then you can do it from the link provided below easily. You can also exchange/return the product from our official website within 7 days of delivery of the product. Moreover, we understand your concern but we will not be able to compensate you for the inconvenience but we promise to get your order exchanged as per your wish and pass on the feedback to our support team. Happy shopping to you!!

Thanks
Customer Support Team
Babyshop.com

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