Subject: Dutch Language Test - Sreelal CT
From: Sreelal CT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 07:05:04 -0400

| | Foreign Language Screening Test

Name | Sreelal CT    /  (+91) 9871278091    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
First of all, let me apologise for the inconvenience caused by the delivery team and as a resolution provider I make sure that you get a complete resolution for incident.
As per the order you have placed with id9643039489, I came to know that your delivery has been a success from the side of delivery team and according to the situation you have faced the inconvenience, I’m putting your situation under priority basis and you will receive your order in the next 24hr.
Once again I apologise for this situation and I hope that you got a satisfactory response from my side.
Thank you for your cooperation.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
I apologise for the inconvenience caused by our customer service and thank you for being patient with us.
According to the data the id 9643039489 have placed an order of blue color trouser and it is delivered to you successfully. According to the request you have stated that you received a different color and now you want to exchange it. I apologise for this mistake and I make sure that you get your selected product.
From my side I’m placing an exchange order to your product and within 24hr delivery team will replace your item and give the ordered item to you.
I hope that this is decision will give satisfaction to you and I once again apologise for the inconvenience caused.
Thank you for your patience, your order will be on your doorstep soon.

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