Subject: Arabic Language Test - Faisal Imam
From: Faisal Imam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 06:50:03 -0400

| | Foreign Language Screening Test

Name | Faisal Imam    /  (91) 7051066905    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir

We Apologies for the inconvenience.
Let me get back to you in few minutes and lookup your courier , we will try our best to delivery it next 24hrs.
I had to speak with my Team and courier boy for having such a bad conversation with you on phone.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
We apologise for the inconvenience.
As I can see your order wasn’t delivered at time but it’s too late for exchanging the item,if you find the item is not right different colour so you can complain that time we are sorry sir but now this order can’t be exchanged.
Thank you for shopping with us

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