Subject: Tech Support Candidate - Harshit Narayan Saxena Harshit
From: Harshit Narayan Saxena Harshit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 05:42:11 -0400

| | Tech Support Test

Name | Harshit Narayan Saxena Harshit
E-mail | [email-masked]
Phone Number | (91) 9953532413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BMTG ADVISORS INDIA PVT LTD | Analyst | 17 Nov 2020 |
Previous Employer 1 | Accenture Solutions India Pvt Ltd | Senior Associate | 28 Apr 2019 |
Previous Employer 2 | Xerox Business Services India Pvt Ltd | Associate | 28 Feb 2018 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Please make sure that Java script is enabled.
3. To make sure that cookies are enabled.
4. To clear cache and cookies.
5. Please confirm of web browser is up to date.
6. Re-start the web browser.
7. Try using different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. From Home screen tap on Menu > Settings > Bluetooth.
2. Please activate Bluetooth by clicking it 'On'.
3. Tap the check box next to your phone's name to get it visible to other devices.
4. Kindly search for the correct name of the device from the list of available devices and tap on it to get connected.

What according to you makes you a good candidate for customer service or technical support job?

Listening to customers query with patience and then providing them the correct information regarding their issue with empathetic mindset is the key to serve the customers for longer business relationship.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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