Subject: Russian Language Test - Mayank Pathak
From: Mayank Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 04:39:25 -0400

| | Foreign Language Screening Test

Name | Mayank Pathak    /  (91) 9582216018    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We’re sorry that you’ve had a bad experience with us. We’ll surely look into the matter and try to resolve the issue as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We apologise for the bad experience and will certainly take strict actions so it doesn’t happen again.

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