Subject: Dutch Language Test - M Shaikhul Islam
From: M Shaikhul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 04:36:33 -0400

| | Foreign Language Screening Test

Name | M Shaikhul Islam    /  (0091) 9315322096    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. Customer
First of all we do apologize for the inconvenience.
Secondly, on your complaint, we have escalated the issue to the concerned departments, and received their reverts, and they will be delivering your order (id # 9643039489) in next 2-3 hours. We have raised an internal ticket for bad customer service on the call as well.Moreover, as you are our "Platinum" customer, we will not charge you the cost of your next 2 couriers as a goodwill gesture. We know  this goodwill gesture is nothing for the your inconvenience.
We will a healthy business relations again.
Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Customer
First of all we do apologize all inconveniences.
Secondly, on your complaint, we have escalated the issue to the concerned departments,  and now, they will be delivering your order (id # 9643039489) in next 2-3 hours with blue color trouser. We have raised an internal complaint/ticket for the rude and unprofessional customer service and apology from our supporting team. Moreover,  s a goodwill gesture, we will not charge you the cost of your next 2 couriers. We know  this goodwill gesture is nothing for the your inconvenience.
We will a healthy business relations again.
Thanks and regards

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