Subject: New Reply Received - FW: LM App Demonstration account for Paul from AV media
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 06:56:29 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: LM App Demonstration account for Paul from AV media  Ticket comment <div>
<div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi, yes it appears to be resolved. Closed the app, Powered off and restarted and then I was able to select the fretted out classes for download. I have no idea why these were removed as I’ve used them for demo before. Nonetheless all working now. Thank you </div>
</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">
<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 22, 2021 5:51:26 PM<br>
<b>To:</b> Paul Smith &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: FW: LM App Demonstration account for Paul from AV media
</div>
<div> </div>

<div>
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Paul,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">This is a quick follow up email.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Has your issue with downloading The Trip Virtual been resolved? Did you manage to run the diagnostic test on your device?</div>
<div>
<br>
</div>
<div dir="ltr">Please let us know if you need our further assistance. <span dir="ltr" style="box-sizing:border-box">
We will keep this ticket open for another 48 hours if you have any further questions.</span>
</div>
<div>
<br>
</div>
<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348</a>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Wed, 17 Mar at 3:20 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Paul,</div>
<div>
<br>
</div>
<div dir="ltr">
<div dir="ltr">Please bring the iPad online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</div>
<div>
<br>
</div>
<div>Tap the padlock to the top right of the App</div>
<div>Enter your admin code</div>
<div>Navigate to SETTINGS &gt; Version &gt; <span>Run diagnostics </span> </div>
<div>
<br>
</div>
<div dir="ltr">Please let us know if the diagnostics test detects any errors and what those errors are.</div>
</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348</a> </div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Tue, 16 Mar at 7:52 PM <span class="x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
<div dir="ltr" style="">
<div></div>
<div>
<div>
<div dir="ltr">
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Hi Charlotte, </div>
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">
<br>
</div>
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Lm app cannot open this page.  Just the spinning wheel of death is displayed continually. </div>
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">
<br>
</div>
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">See pic <img id="x_id-180A158B-069A-4814-8255-079E20C852A2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODc4MjMzMjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.RHfkxCbwZN2j0t2_EjwLONswWKYAzRwf5O3F3CRFs6E" alt="Image.jpeg" style="max-width:100%">
</div>
</div>
</div>
<div>
<br>
</div>
<div class="x_ms-outlook-ios-signature">
<div style="direction:ltr">Paul Smith</div>
<div style="direction:ltr">Director (Vic)</div>
<div style="direction:ltr">AV Media Systems (VIC)</div>
<div style="direction:ltr">TEL: 0410 587 544</div>
<div style="direction:ltr">[email-masked]</div>
<div style="direction:ltr">(Sent from iPhone)</div>
</div>
</div>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 16, 2021 8:06:38 AM<br>
<b>To:</b> Paul Smith &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: FW: LM App Demonstration account for Paul from AV media </div>
<div> </div>
<div>
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Paul,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Great to hear you're logged back in.  Please go to App Settings &gt; Manage Downloads &gt; Select Programmes.  If the THE TRIP is greyed out, tap on it to make it bold and click save, it will then appear in the downloading in progress tab.  If the
 programme is already bold could you send a photo of that tab, along with a photo of the downloading in progress tab.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Many thanks</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Charlotte<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348</a> </div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="x_x_freshdesk_quote">
<blockquote class="x_x_freshdesk_quote">On Tue, 16 Mar at 8:24 AM <span class="x_x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
<div class="x_x_WordSection1">
<div class="x_x_MsoNormal"><span style="">Good Morning Olesia, </span></div>
<div></div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal">
<span style="">I am contacting you regarding the unresolved issue of class content on my demonstration virtual system. The password has been reset as directed and I still have limited classes available for download. Of particular
 concern is “ the Trip” which has disappeared from the available downloads. </span>
</div>
<div></div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal"><span style="">I am running V1.14.1 (346) on iOs 14.4.1</span></div>
<div></div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal"><span style="">This originally had the TRIP available but as mentioned in my previous support request it had been removed from the downloaded classes.
</span></div>
<div></div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal"><span style="">Can you offer any suggestions please as to how I can reinstate this ?</span></div>
<div></div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div class="x_x_MsoNormal"></div>
<div> </div>
<div class="x_x_MsoNormal"><i><span style='font-family:"Arial",sans-serif'>Paul Smith</span></i></div>
<div></div>
<div></div>
<div class="x_x_MsoNormal">Director (Vic)</div>
<div></div>
<div class="x_x_MsoNormal"><b>AV Media Systems</b></div>
<div></div>
<div class="x_x_MsoNormal">0410 587 544</div>
<div></div>
<div class="x_x_MsoNormal">9543 6525</div>
<div></div>
<div class="x_x_MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></div>
<div></div>
<div class="x_x_MsoNormal"><span style=""></span></div>
<div> </div>
<div></div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_x_MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
<div class="x_x_freshdesk_quote"></div>
</span>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348