Subject: Tech Support Candidate - Neeraj Sharma
From: Neeraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Mar 2021 08:06:05 -0400

| | Tech Support Test

Name | Neeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 7827528483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ubisoft Entertainment India | Support a representative | | 21000/-
Previous Employer 1 | Beehive Systems | Trainee System Engineer | July 2017 | 10850/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to clear browser cache to see if that works.
2. I will try to use a different web browser.
3. Check firewall in case it is blocked.
4. Check network adapter settings to confirm it is receiving data.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn Bluetooth of both the devices on.
2. Pair devices by looking for other from one of the devices.
3. Connect it and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

1. Polite
2. Patience
3. Technical knowledge and eager to learn more.
4. Communication skills and good grammar.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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