Subject: Chat transcript
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 14:38:24 -0400

Chat transcript

	

	Harry Sat, 03/20/21 11:34:30 am America/Hermosillo
	
		Hello, would you like to talk about our services?

	Visitor 11:34:30 am
	
		what is up with my servers
	
		are you down?

	Harry 11:34:56 am
	
		Could you please share your server id?

	Visitor 11:36:13 am
	
		Server ID: PDS3440
	
		is one of them
	
		but they have both been mostly down since 10 am ish
	
		back up now but mostly down for an hour

	Harry 11:37:17 am
	
		I am raising it to the support team and someone will get back to you and get them fixed as soon as possible.
	
		Is there anything else I can help you with today?

	System 11:37:38 am
	
		You archived the chat

	System 11:38:16 am
	
		You rated our customer service as bad

Is this the first time you have chatted with us about this case? Yes

Was the case resolved during the chat? No

	3m 8s

Chat has been opened from website: https://www.colocationamerica.com/

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