Subject: Arabic Language Test - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Mar 2021 05:36:11 -0400

| | Foreign Language Screening Test

Name | Gaurav Sharma    /  (91) 8800916791    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As you said that you placed the order #9643039489 on 5 days ago last month, and didn't received yet. we are sorry that you are facing this issue. you're complaint is already registered regarding you concern, i request you to please wait 24 hrs. within 24 hrs concern team will work on this complaint and you will update further course of action.
And for the delayed the product company is providing a compensation voucher Rs. 500.

Thanking for your patience

sincely
Gaurav sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

As you said that you placed the order #9643039489 blue color trouser on 5 days ago last month, but received the different color. We are sorry that you are facing this issue. you're complaint is already registered regarding you concern, i request you to please wait 24 hrs. within 24 hrs concern team will work on this complaint and you will update further course of action.
And for the inconvenience company is providing a compensation voucher Rs. 500.

Thanking for your patience

sincely
Gaurav sharma

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