Subject: Arabic Language Test - ANKIT KUMAR
From: ANKIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Mar 2021 05:21:55 -0400

| | Foreign Language Screening Test

Name | ANKIT KUMAR    /  (+91) 9871976973    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

HI ANKIT SIR,

WE ARE REALY SORRY FOR THE INCONVENIENCE CAUSED. WE HAVE ESCALATED THIS CASE OF YOURS TO THE CONCERNED DEPARTMENT AND SENIORS FROM THE SAME DEPARTMENT ARE LOOKING INTO.

THE ORDER OF YOUR WHICH WAS PLACED BY YOU ON 15/3/2021 WAS ACTUALLY DISPATED AND WAS SUPPOSED TO BE DELIVERED WITHIN THE GIVEN TAT. BUT IT WAS DELEIVERED TO YOU BECAUSE OF THE ONGOING CORONA VIRUS, WEHERE WE HAVE SEEN THE SUDDEN RISE IN THE CASE IN LAST FEW DAYY.

HOWEVER, THE TEAM WILL TRY TO SORT THIS ISSUE BY THE END OF THE DAY AND HOPEFULLY YOU WOULD BE ABLE TO GET YOUR PRODUCT BY TODAY ITSELF.

ALSO, WE ARE GONNA TAKE NECESSARY ACTIONS AGAINST  THE DELIVERY BOY AND FOR THAT INTERNAL INVESTIGATION HAVE BEGUN.

HERE AT BABYSHOP, OUR MAIN AIM IS TO PROVIDE THE TOP NOTCH SERVICES TO OUR SERVICES AND WE FEEL PROUD IN SERVICING OUR CUSTOMERS.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

GOOD AFTERNOON SIR,

HOPE YOU ARE DOING WELL !!

WE HAVE RECEIVED YOUR MAIL REGARDING THE ISSUE THAT YOU HAVE FACED THIS WEEK. WE WOULD LIKE TO GET INTO THE DETAIL OF YOUR QUERY AND NECESSARY ACTIONS WILL BE TAKEN BY THE CONCERN TEAM AGAINGST THE EMPLOYEE FOR THE UNPROFESSIONAL BEHAVIOUR.

MEANWHILE, WE HAVE ALREADY SHIPPED THE PRODUCT AS PER YOUR PREFRENCE AND SOON YOU WOULD GET A CONFIRMATION CALL BACK FROM OUR TEAM.

WE PROMISE YOU TO SATISFY YOU WITH THE GREATER SERVICE FOR WHICH WE HAVE BEEN KNOWS OVER THE YEARS IN THE SAME INDUSTRY.

HERE AT BABYSHOP.COM, WE SERVE OUR CUSTOMER AND FOCUSES ON BUILDING TRUST.

WE WILL GET BACK TO YOU BY THE END OF THE DAY.

| |