Subject: Arabic Language Test - Md Ayaz Hasan
From: Md Ayaz Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Mar 2021 02:35:11 -0400

| | Foreign Language Screening Test

Name | Md Ayaz Hasan    /  (+91) 9069729253    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
XYZ
I regret for your all inconvenience and apology, courier team has been directed to conduct the duty as your mail received, your order will be at your door in 24 hrs, I am very grateful for your patience and giving 24hrs to deliver the product.

Thank you

YOURS SINCERELY
Babyshop teae

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
XYZ
Firstly, I'm very sorry for the support team behave in connection with the exchange of product because of receiving the different item. As your complaint received, it has been taken notice to resolve the issue. I regret and apology for the inconvenience to you. I am very grateful for your patience, the product has been exchanged and will be at your door within 24 hrs, it is on the way.
Thank you
YOURS sincerely
Babyshop team

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