Subject: Arabic Language Test - Ali Manzar Zaidi
From: Ali Manzar Zaidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Mar 2021 00:25:21 -0400

| | Foreign Language Screening Test

Name | Ali Manzar Zaidi    /  (110096) 8272829295    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Yor are very important for us. We always try our best to make customers happy.
I apologise for everything, and trying make this problem solved. I make you sure that this will not happen again
We hope you will visit us again will make us proud. Thank you

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are very thankful of you for shopping from our website. We apologise first for kind of behaviour what you faced.
For your kind of information, our company doesn't allow to replace items. You can order a new one for your choice.
We hope you will visit us again .thank you

Babyshop Team

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