Subject: Tech Support Candidate - Kamran Khan
From: Kamran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 17:11:47 -0400

| | Tech Support Test

Name | Kamran Khan
E-mail | [email-masked]
Phone Number | (91) 9717078586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Abul fazal Enclave
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
TV, Internet troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Mentor | Still working | 30000
Previous Employer 1 | Allianz Worldwide partners | Complaint specialist | October 2018 | 25000
Previous Employer 2 | Hinduja Global Solution | Associate | December 2017 | 19000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check for internet connection whether the computer or device is connected or not.
Checking other websites are accessible or not.
As a Basic troubleshooting, reboot the router or device on which we are trying to access website.
Also, will check for correct website and proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker
Enable BT on your mobile phone
Search for the device you want to connect and make the selection
device will connect

What according to you makes you a good candidate for customer service or technical support job? | Patience is the key and willingness to help the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |