Subject: Arabic Language Test - TAUHEED ALAM
From: TAUHEED ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 11:50:22 -0400

| | Foreign Language Screening Test

Name | TAUHEED ALAM    /  (110025) 8130931833    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I am really sorry on behalf of Babyteam Shop for any inconvenience caused to you. There must have been misunderstanding by our delivery agent. Our customer is very important for us. Just give me a minute and i will let you know about your order's current status.I will make sure that your order reaches you at the earliest.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I am really sorry on behalf of Babyshop Team. There may have been a mistake from our side regarding your order which we will try to correct at the earliest.You definitely have all the right to apply for exchange of the product. You are free to apply for exchange of its colour which is subject to its availability or else you will get full refund on return of the product. Once again i am really sorry if there was any misunderstanding from our side. Our customers are very important to us and we are always dedicated to help them out. Apply for exchange or return of the product and our delivery agent will get in touch with you at the earliest. If you face any inconvenience, do get in touch with our support staff.

| |