Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 11:04:21 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (110008) 9971285922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patel Nagar New Delhi 110008
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gits Infortech | Hardware Engineee | 2019-2020 | 10000
Previous Employer 1 | Sysnet global technology | Customer support Engineee | 2020 - | 11649
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If would I get this problem, then I would go throw with internal setting in browser and Compatibility  settings. And Problem come in https and browser not in www.ndtv.com in Firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First on the Bluetooth speakers.
2. Swipe down from the top the screen
3. Then touch and hold Bluetooth icon to search
4. Then pair the new device. You would connect to the Bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skills with customer.
I can Manage the work with engineers.
I never give up my work.
I try to correct my self in any situation.
I have good listening skill.
I have good skill that is I believe in my self to solve the problem. And I try to not repeat the same mistake in future.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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