Subject: Tech Support Candidate - Sunny Simon
From: Sunny Simon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 01:37:46 -0400

| | Tech Support Test

Name | Sunny Simon
E-mail | [email-masked]
Phone Number | (844) 8959763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acs Logistics | sr cce | jan 2021 | 32000
Previous Employer 1 | Ra tech united Services | sr cce | july 2017 | 30000
Previous Employer 2 | Intellinet global services | sr cce | jan 2013 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

we need to troubleshoot the internet by right-clicking the internet access which is on the right-hand side at the bottom of the screen. we will first right-click and troubleshoot in order to fix the issue.
Also, we will try fix to refresh the internet by removing the power cable from the modem and wait for 30 seconds. after that we will try to visit the website again .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | on an android phone, we will go to the settings and open Bluetooth connection, also we will power on the Bluetooth speaker which will enable the speaker to get discovered by phone, once done we will look for the speaker name in the Bluetooth connection list on phone and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | I have experience of more than 3 years in technical company where we provide resolution to the customer via phone, email, and chat. Also, i have international bpo experience as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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