Subject: Arabic Language Test - Md Zafar
From: Md Zafar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 00:04:59 -0400

| | Foreign Language Screening Test

Name | Md Zafar    /  (+91) 9598243981    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear buyer,

Thank you writing to us, We are really sorry as you are facing such situation.
Don't worry your money is in safe hand.

I'm forwarding your complain to delivery department. Please be patient.As soon as possible, we shall try to solve your problem.

We'll let you know the status in next email.

Best regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear buyer,

Sorry to hear that you received the product with different colour, We request you to please complain a exchange request on order level by going to your account.
If our team find the fault from our side
Our representative will give you resolution and you will get accurate salutation as soon as possible.
You are requested to keep patience until the next email. Our support team will apology also, if we find the fault from our side.

Best regards,

Babyshop Team

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