Subject: Tech Support Candidate - Sakshi Priya Saha
From: Sakshi Priya Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 20:41:40 -0400

| | Tech Support Test

Name | Sakshi Priya Saha
E-mail | [email-masked]
Phone Number | (91) 9560789925
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical Engineer | 3rd May | 18800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will make sure my internet is working by making sure I am connected to internet.
Step 2: I will make sure all the wires of wifi has been plugged in.
Step 3: if it doesn't work , I will try to troubleshoot the router by switching it off and on again. Check the light blinking on the router, Will disconnect the wifi from computer and connect the wifi again.
Close the browser and reopen. Post this I will ty to connect to www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the bluetooth device you want to get connected with your phone.
Step 2: Turn on your bluetooth on phone.
Step3: Search all visible devices.
Step4: Look for desired device name
Step5: Get connected to it by pairing it.
Step6: It will be connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Customer service Management , Attention to details and  Detail oriented,  strictly dedicated to maintain work by adhering all quality parameters , Knowledge of CPNI, communication skills,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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